Here you'll learn about the fundamental attributes that comprise the Connect systems. These attributes include a fully web-based system and complete, multi-level product support.

• Get Organized — Information on how Connect will help keep your business organized
• Take Control — Information on how Connect will help you take control of your maintenance
• Be Connected — Information on how Connect will keep you connected to your partnered Kenworth location
• Web-Based — Information on the benefits of a fully web-based system
• Affordable — Information on how Connect will fit easily into your budget
• Professionally Supported — Information on Connect's multi-level support and service

Kenworth PremierCare Connect provides the tools to organize your business processes and information into one convenient, easy-to-use program. From parts inventory and detailed supplier information to labor rates and parts markups, PM schedules to warranty tracking and claims in process, all your information is accessible to you quickly and easily whenever you need it.

Organize your shop work schedule by reviewing your work in progress, PM services due and any deferred service work not completed. Check the status of your PO's awaiting parts receiving and open claims for returned cores and warranty. Connect makes it quick and easy to get the information you need to get organized and get the work done.

The comprehensive coverage available with the Kenworth PremierCare Connect system can also help consolidate information currently kept in multiple locations and can provide suggestions for managing other information with the feature-rich screens that support the Kenworth PremierCare Connect system.

To manage your business more efficiently and effectively Kenworth PremierCare Connect provides over 30 standard reports.

The Connect system helps you manage the diverse areas that require your attention (Parts and Labor Expenses, Inventory Levels, Work-in-Progress, Staffing Levels, Work Assignments, Sublet Suppliers, Maintenance Schedules) with the aid of a comprehensive management and reporting system.

To make the best management decisions or to track the progress of those decisions your reports need to provide the latest, most up-to-date information and be available upon demand. Kenworth PremierCare Connect gives you all your information when you want it, for the timeframe you determine. With the reporting selection parameters available you can choose summary or detailed reports, look at your operations from a company level or zoom in on one vehicle. You can run comparison reports simply by choosing different time frames or different vehicles for the report, all with just a few clicks of your mouse.

Your partnered Kenworth dealership can provide just-in-time inventory replenishment and much, much more. With Kenworth PremierCare Connect's instant purchase order and inventory control interface your partnered Kenworth dealership can assist you in managing your inventory and parts replenishment process through their instantaneous access to the purchase orders you've placed with them.

They can also help with the everyday issues of managing your inventory, from suggesting parts, recommended stocking levels, and consignment parts inventory management, all to make your business processes easier and more profitable.

The Kenworth PremierCare Connect paperless process reduces your time spent on parts purchasing and receiving to free your time for more important issues at hand.

The Kenworth PremierCare Connect web-based systems minimize the technical issues and costs associated with setting-up, administering and maintaining an in-house, computer-based system. They eliminate the need for a separate in-house server, server-specific software and licenses, associated networking connections and repetitive upgrade costs for licensed packaged software.

All updates and enhancements are performed by the Connect team, behind the scenes with no required involvement from anyone on your staff. Also with the Connect team working as your IT staff, you can rest assured that all measures are being taken to protect and safeguard your data, including daily and weekly backups and much, much more.

To receive a no-obligation quote contact your local Kenworth dealer or call 1-877-340-2077 to speak to a Connect program professional.

During those times when you need assistance, rest assured that Connect Support Professionals are available with the support you’d expect from the “Class of the Industry.”

Support begins with your first inquiry about the capabilities of the Connect systems. Any of our sales professionals can help answer your questions, and when you’re ready, they can guide you through the system’s capabilities with a Web-based demonstration. They can also help you evaluate which system best fits your business needs. Simply call our toll-free number (877-340-2077 ) or send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to contact a Connect professional with questions or to schedule a no-obligation, Web-based demonstration.

Sales support continues through the implementation process to keep you informed of what is happening every step of the way. This includes Connect system training and the coordination of data collection required for the setup and implementation of any optional modules.

First-level user support is provided through the extensive, easy-to-use online help manual. The Connect system “help” file provides the most current information, with step-by-step explanations for how to use each feature and each field of the system.

Second-level user support is provided by the Connect Support Group, offering personal, one-on-one interaction. Connect’s Support Professionals can answer questions about many of the system’s features, as well as offer step-by-step instructions.

Technical support issues, involving such items as system access and screen availability, are provided by the Connect system developer. Standard support is available from 8:30 a.m. to 5:00 p.m. EST, Monday through Friday (except Canadian statutory holidays), primarily through electronic support, e-mail and fax. Telephone support is provided through a toll-free 888 number, and extended support hours and contact methods are available as an optional support module.